top of page
PICKUP
Scheduled Pick-Up
Regular Pick up days are Saturdays or Sundays and are indicated BEFORE & AFTER checkout
You MUST place your order before NOON on the cutoff day for your order to be eligible for that weeks Pickup
You will be sent a correspondence within 24-48 hours after your order is placed to discuss available pickup slots. It is your responsibility to check your email thoroughly and spam inbox. Failure to respond to the pickup inquiry email at least 24 hours before the pickup date will result in your pickup date moving to the next date.
If you have not received an email with pickup slots, reach out via email or phone as listed on your invoice.
There will be 2 correspondence attempts sent to the email address used to place your order to claim your order. After 24 hours of the second correspondence and no response your order will be forfeited and no longer be eligible for pickup nor to be remade.
Please Make sure you are aware of the date and times for Pickup
If you cannot make it please contact us so that we can make arrangements ASAP.
Typically there is wiggle room for arranging a new pickup time. However there are times when you may have to wait until the next pickup date or change the method in which you will receive your products( fees may apply).
If the pick date reflects a past date ,there is NO pickup for the week.
Lateness after 10 minutes may result in a rescheduled pickup day at the owners convenience.
*ONLY Items under the "Same Day Pickup" section.
PROCESSING TIME
General processing is 5-10 business days
General processing times are indicated at checkout as well.
* There may be an extended processing time up to 15 business days when there are active Sales.
SHIPPING
We SHIP to the entire US (excluding Hawaii)
All items are made FRESH and are delivered with either UPS or USPS.
A tracking number will be provided within 48 hours after shipment.
You can expect your items 1-5 business days after processing. unless there is a delay within the shipment carrier.
You will be notified.
* There may be an extended shipping times up to 7-10 business days during Sales
Most Perishable products will be shipped frozen and will arrive no later than 3 business days.
It is recommended you get your perishable products delivered somewhere they can be refrigerated or frozen immediately until use.
Having the products sit in warm temperatures may result in spoilage or a difference in freshness/taste.
If items arrive slightly thawed they are still okay.
Still check the product thoroughly.
If the products smell sour or are damaged please contact us immediately!
WE WILL NOT BE HELD RESPONSIBLE FOR DAMAGE TO PRODUCTS DELIVERED TO RENTAL OFFICES, FRONT DESK, OR MAILROOMS.
PRODUCT REMAKES WILL BE GRANTED WITH STANDARD PROCESSING TIMES AND CHARGED A REMAKE FEE (NOT TO EXCEED $15)
UNLESS WE ARE AT FAULT( SHIPPING CARRIER DAMAGE)!
STORE CREDIT WILL BE GIVEN CASE BY CASE.
bottom of page